Return & Refund Policy

1. Return window

You may request a return within 10 days of delivery. The item must be unused, with its tags and original packaging, and in a condition we can put back on the shelf.

2. Damaged, wrong or incomplete orders

Tell us within 48 hours of delivery at [email protected] with your Order ID and photographs of the item and the outer packing. A short video of the parcel being opened helps and is recommended, though a claim is not refused for the lack of one. We review each case and arrange a replacement or a refund where applicable.

3. Who pays the return shipping

If you are returning because you changed your mind, the return shipping is yours. If the item arrived damaged, faulty or not as described, we cover the return or reimburse what you paid to send it back.

4. Refunds

Once the returned item reaches us and passes a condition check, the refund is issued within 5 business days to the original payment method. For a Cash on Delivery order we ask for bank details to transfer the amount. A delivery charge already paid is refunded only where the return is our fault.

5. What we cannot take back

• Items that have been used, marked or washed.
• Items returned without original packaging or with parts missing.
• Requests made after 10 days from delivery.

6. Returns address

We are an online-only retailer and do not operate a customer-facing showroom. The address below is our business and order fulfilment address.

Business & order fulfilment address: Shop No 1, Akshay Apt., Bhandar Ali, opp. Prabhat Talkies, Station Road, Thane, Maharashtra 400601, India. Please contact us before sending anything back — an unannounced parcel cannot be matched to an order.

7. Contact

[email protected] · +91 97656 49202 · Customer service hours: Monday–Sunday, 10:00 AM–9:00 PM IST