Policy
Cancellation Policy
Before dispatch it is simple. After dispatch it becomes a return.
1. Before dispatch
Send your Order ID to [email protected]. If the parcel has not yet gone to the courier we cancel it at no charge and refund in full.
2. After dispatch
Once the parcel is with the courier we cannot recall it. Refuse the delivery, or accept it and start a return within 10 days under the Return & Refund Policy.
3. Refund timing
A cancellation refund is processed within 5–7 business days to the original payment method. There is no cancellation fee and no restocking charge.
4. Duplicate payments
If the same order is paid twice, the extra amount is refunded within 5 business days after we confirm the duplicate transaction. Send the UPI reference number, the amount and the time to [email protected].
5. Orders we may cancel
We may cancel and refund an order if the item is out of stock, if the address is outside our courier network, or if we cannot verify the order details. We tell you the reason by email.
6. Contact
[email protected] · +91 97656 49202 · Customer service hours: Monday–Sunday, 10:00 AM–9:00 PM IST