Contact
Talk to us
One inbox, one phone line, and the details that get your question answered on the first reply.
What to send us
About an order
Your Order ID and the email you used to order. With those two we can find the order without asking twice.
Damaged or wrong item
Order ID, photographs of the item and of the outer packing, sent within 48 hours of delivery. A video of the parcel being opened helps.
A return
Order ID and the reason. We reply with where to send it. Please do not post a return before you hear from us.
Before you buy
Tell us the base type, the wattage and where the fitting will go. We will point at an item that matches the specifications listed — or tell you we do not stock it.
Reply time
We answer within one working day during the hours listed. Messages sent outside those hours are answered the next working day.