What to check the day an electrical order arrives
Electrical items are easy to return when unused and impossible once installed and marked. A few minutes at the door settles it.
Before you install anything
- Compare the base type, voltage and wattage on the item with the product page.
- Check the glass or housing for cracks and the pins or thread for bending.
- Test the item in a fitting you know works, before wiring anything permanent.
- Keep the box and any inserts until you are sure.
If it does not light
Try a second known-good fitting before concluding the item is faulty — a dead fitting looks exactly like a dead bulb. If it still does not work, photograph the item and its packaging and contact us within the damaged-item window on our Return & Refund Policy page.
What is not a fault
A slight difference in shade between two bulbs of the same stated kelvin is within normal manufacturing variation. A bulb that seems dimmer than expected is usually a lumen expectation, not a defect — check the figure on the page.
Installation
We do not install and we do not advise on wiring. Anything connected to mains should be fitted by a qualified electrician.